Accepted Payment Methods

NOVILA Kids offers a variety of secure and convenient payment options to make your shopping experience smooth. We accept the following methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed in a secure, encrypted environment. Your full card details are never stored on our servers.

How to Complete Your Purchase

  1. Add the toys you love to your shopping cart. When you are ready, click the Checkout button.
  2. On the checkout page, fill in your shipping details. The available shipping methods and costs will be displayed based on your location.
  3. Select your preferred payment method and enter the required information securely.
  4. Review your order summary, including product totals, any applied discounts, and shipping fees.
  5. If you have a discount code, click on the order summary section to expand it and enter your code before finalizing the payment.
  6. Click Pay Now to complete your order. You will receive a confirmation email shortly after.

Currencies and Pricing

All prices on our website are displayed in US Dollars (USD) by default. If you prefer to view prices in a different currency, you can select your desired currency from the dropdown menu at the top of the site. The final charge on your payment method will be in the currency displayed at checkout, and your bank or card issuer will handle any conversion if necessary. Please note that conversion rates are determined by your financial institution and may include additional fees.

Discount Codes and Promotions

We love rewarding our customers with special offers. To stay informed about sales and exclusive deals, we recommend signing up for our newsletter or following NOVILA Kids on social media.

  • Valid discount codes can be entered at checkout. Only one code may be used per order unless otherwise stated.
  • Discount codes must be applied before the order is completed; we are unable to apply codes to orders that have already been placed.
  • Unless specified, discount codes cannot be combined with other promotions or used on gift card purchases.
  • If a discount is applied and a partial return is made, the discount will be proportionally allocated across the items, and the refund will reflect that adjusted value.

Import Taxes and Customs Fees

International orders may be subject to import duties, taxes, and customs clearance fees. These charges are levied once the shipment reaches your destination country and are the responsibility of the customer. NOVILA Kids has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order. If a package is refused due to unpaid customs fees and returned to us, any refund issued may be reduced by the return shipping costs and applicable handling fees.

Payment Security

Your trust is essential to us. All payment pages are protected with 128-bit SSL encryption, ensuring that your personal and financial information is transmitted securely. Our store is PCI-DSS compliant, meaning we follow industry best practices for handling payment data. We do not store your credit card number, security code, or expiry date on our systems. For added peace of mind, payment options like Shop Pay, Apple Pay, and Google Pay use advanced authentication and tokenization to protect your information.

About PayPal

When you choose PayPal at checkout, you will be redirected to PayPal’s secure gateway to complete your payment. You can pay using your PayPal balance, linked bank account, or major credit and debit cards even without a PayPal account. PayPal provides buyer protection for eligible purchases, adding an extra layer of security to your order.

Order Confirmation and Billing

After your payment is successfully processed, you will receive an order confirmation email containing your order number and a summary of your purchase. Please keep this email for your records. The charge on your bank or card statement will appear under our business name, NOVILA Kids. If you have any questions about a charge, contact us at info@novilakids.com before disputing the transaction so we can assist you promptly.

Payment Issues and Support

If your payment is declined, please double-check that your card details and billing address are entered correctly. Some banks may flag international transactions for security; contacting your bank can often resolve the issue quickly. For any other payment-related concerns, our customer support team is ready to help. Reach us at info@novilakids.com — we aim to respond within 24 to 48 hours.