Contact Us

We would love to hear from you. Whether you have a question about our educational toys, need help with an order, or just want to share the joy of a child’s latest creation, our team is ready to listen.

How to Reach Us

Contact Form

The easiest way to get in touch is to use the contact form on this page. Simply fill in your name, email address, order number (if you have one), and your message. We read every single submission personally and will respond within 24 to 48 hours.

Email

If you prefer to email us directly, you can also reach us at info@novilakids.com. This is great for attaching photos or longer descriptions. We aim to reply just as quickly — usually within one business day.

Live Chat

For quick questions, look for the chat bubble at the bottom right corner of our website. Our live chat is available during business hours, Monday through Saturday. If we’re away, leave a message and we’ll get back to you via email.

What You Can Contact Us About

  • Questions about product sizes, materials, or recommended ages
  • Help with placing an order or applying a discount code
  • Tracking your shipment or reporting a delay
  • Returns, exchanges, or refunds (please have your order number ready)
  • Bulk or gift orders for schools, parties, or special events
  • Suggestions for new toys you’d love to see in our store
  • Just to share a story or photo of a build that made you smile

Before You Reach Out

Many answers can be found right on our website. You might save time by checking these pages:

  • Shipping Information – delivery times, costs, and tracking details
  • Refund & Return Policy – eligibility, process, and refund timelines
  • Payment Information – accepted methods and currency options
  • Support & Getting Help – tips on sizing, designs, and troubleshooting

Connect With Our Community

Join the NOVILA Kids family on social media for creative play ideas, new product launches, and exclusive offers. Tag us in your best builds — we love seeing what your children create!

  • Facebook: /NOVILAKids
  • Instagram: @NOVILAKids
  • Pinterest: /NOVILAKids

(Links are available on the website footer and homepage.)

We Are Here for You

At NOVILA Kids, every message matters. Behind every email, every chat, and every form submission is a real person — a parent, a toy enthusiast, someone who cares deeply about your experience. No robotic replies, no endless phone trees. Just honest, helpful support from our family to yours.


Thank you for being part of our world of imaginative play. We can’t wait to hear from you.